On unwanted delivery was credited ($35) and account was cancelled by CSR customer was emailed confirmation of both actions as well as $0 Account Balance. Tuesday morning customer service was notified of a ******************** complaint, reviewed the account, issued a refund in the amount of $45.15 to the card on file at 9:10am, left a voice message for the customer, apologizing and explaining the situation and sent an email follow up summarizing what happened and that a refund had been processed.Ĭustomer account was located. At 10:53am an auto-reply was sent to customer stating a personal response would follow and indicating that Live Chat and telephone (hours and ph # included) were additional options to contact the company. On Monday the customer submitted email requests for a refund at 10:47am, 10:52am, 11:57am and 12:18pm. ![]() This ticket was not worked by an agent before the weekend, and on Sunday normal post-billing occurred and the amount of the order, $45.15, was charged to the customers payment method on file. The order was mistakenly delivered to ************* instead of the customers address ************* On the customer submitted a missing box ticket to customer service. Customer placed an order on for a delivery date of. ![]() ![]() An account was located for the customer, first created March 2019.
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